Area in Local Governance
Frontline Services - Public Health Administration, Collection and Acceptance of Payments, Records Management

LGU Type
Province

Name of the LGU
Provincial Government of Bulacan

Service
Provision of medical and health services through District Hospitals


Brief description of the service
The District Hospitals serve areas in the Province of Bulacan which are outside the catchment area of the Provincial Health Office, based in the City of Malolos .

The District Hospitals provide a number of support services. These include administrative services relating to personnel, supplies, inventory, and finances. The staff maintains an inventory of medical supplies and medicines. The billing section computes bills for patients.

These support services require an organized management and presentation of data, accuracy in recording, computation, and reporting, and convenience of use.

eGovernance or ICT or PITO application
District Hospital Information System

Brief description of the eGovernance Project
The DHIS was piloted in Rogaciano M. Mercado Memorial Hospital (RMMMH) in Sta. Maria, Bulacan in the year 2003. To date, all the other district hospitals in Baliuag (Baliuag District Hospital), Hagonoy (Emilio G. Perez Memorial District Hospital), Bulacan (Gregorio Del Pilar District Hospital), Calumpit (Bulacan Maternity and Children's Hospital), and San Miguel (San Miguel District Hospital), are starting to utilize the system in their daily operations.

Introducing the technology to matured hospital staff was a challenge to the PITO staff (who were mostly younger). The PITO staff simply persisted; in time their diligence paid off. When the users discovered the benefits of the system, they became champions for the DHIS. The adoption of the system has now increased employee productivity and confidence!

DHIS transforms the administration of the district hospitals under the Provincial Health Office from manual to digital. The system automates transactions, linking data entered at the Admission Section or OPD Department, the Pharmacy, Laboratory, X-Ray, Billing, Collection and Records Section. Inventory and supplies data are entered at the Supply Section. Because the system uses an integrated database, it reduces the volume of redundant paper files kept in separate locations within the District Hospitals. The centralized database also makes it easier for users to process and retrieve data.

The DHIS thus enables the hospital staff to deliver services faster in a more organized manner, more accurately, and more conveniently. They can now process data and provide feedback to clients. The automation has also decreased the time spent by staff on their routine work. Below are some measured indicators of service improvement:

Commercial ICT Service providers
ICT solutions are developed and maintainted in-house.

For software technology, specifically front end and back end supports:

Sybase Solutions Corporation
Suite 2510 Prestige Tower
Emerald Ave., Ortigas Center
Pasig City 1500, Philippines

For network and communications solutions:

Cisco Systems, Inc.
Philippines Branch Office
24/F, Citibank Tower
Citibank Plaza , 8741 Paseo De Roxas
Makati City 1200, Philippines

Computer Network Systems Corp.
Suite 707 The Taipan Place
Emerald Avenue, Ortigas Center
Pasig City 1605, Philippines

Avaya Philippines, Inc.
17/F, Tower 2
The Enterprise Center
6766 Ayala Avenue corner Paseo de Roxas
1226 Makati City , Philippines

Partners
Provincial Government of Bulacan
Provincial Information Technology Office
Provincial Health Office
District Hospitals:
     1. Rogaciano M. Mercado Memorial Hospital
     2. Baliuag District Hospital
     3. Emilio G. Perez Memorial District Hospital
     4. Gregorio Del Pilar District Hospital
     5. Bulacan Maternity and Children's Hospital
     6. San Miguel District Hospital